Response Time Report
Go to Reports โ Response Time.
The Response Time report measures the time between lead creation and the first contact attempt (call, email, or message). Fast response times strongly correlate with higher conversion rates.
Filtersโ
| Filter | Options |
|---|---|
| Date Range | Last 7 days, 30 days, 90 days, 365 days, Custom |
| Source | Filter to a specific lead source |
| Agent | Filter to a specific team member |
Summary Statsโ
| Stat | Description |
|---|---|
| Median | The middle response time โ 50% of leads were contacted faster than this |
| P90 | 90th percentile โ 90% of leads were contacted within this time |
| Total Leads | Number of leads included in this calculation |
Distribution Chartโ
A bar chart shows how many leads fall into each response time bucket:
- Under 5 minutes
- 5โ30 minutes
- 30 min โ 2 hours
- 2โ24 hours
- Over 24 hours
Exportingโ
Click Export CSV or Export PDF in the page header.
Tipsโ
- A median over 24 hours is a strong signal that your team needs faster follow-up processes or automation.
- Use the Agent filter to identify which reps have the slowest response times and coach specifically.
- Set up an automation that sends a notification or task when a lead has not been contacted within 1 hour.
Relatedโ
- Agent Performance โ avg response time per agent alongside other metrics
- Automations Overview โ automate immediate notifications for new leads