HR Helpdesk
Staff can submit HR-related tickets; HR staff can manage and update status.
Path: Admin โ HRM โ HR Helpdesk
URL: admin/hrm/helpdesk
Permission: All staff can submit; HR Edit can view and update status
Overviewโ
The HR Helpdesk allows:
- Staff โ Submit tickets for HR questions (policy, benefits, leave, etc.)
- HR โ View tickets and update status (Open, In Progress, Closed)
User Flowโ
1. Submit a Ticket (Staff)โ
- Go to HRM โ HR Helpdesk
- Click Submit Ticket button
- Fill in:
- Title (required)
- Category (e.g. Policy, Benefits, Leave)
- Message (required)
- Click Submit
Ticket is created with status open.
2. View Ticket (HR with Edit Permission)โ
- Click the eye icon next to a ticket
- Modal opens with:
- Subject
- Message (full content)
- Status dropdown (Open, In Progress, Closed)
- Update Status button
- Change status and click Update Status
Ticket Listโ
| Column | Description |
|---|---|
| ID | Ticket ID |
| Staff | Submitter |
| Title | Subject |
| Category | Ticket category |
| Status | open / in_progress / closed |
| Date Create | When submitted |
| Options | View (for HR Edit) |
Status Optionsโ
| Status | Description |
|---|---|
| Open | New or not yet started |
| In Progress | Being worked on |
| Closed | Resolved |
Relatedโ
- Policies & Q&A โ For policy content staff may ask about
- Employee Engagement