๐๏ธ Getting Started
Install, activate, and open PulseChat for the first time in Perfex CRM. Requirements, setup wizard, and basic data model overview.
๐๏ธ Configuration
Configure PulseChat as an administrator --- transport, permissions, limits, omnichannel channels, AI providers, and appearance options.
๐๏ธ Staff Usage
Day-to-day staff usage of PulseChat --- finding conversations, sending messages, managing groups and clients, and using AI assistant features.
๐๏ธ Omnichannel
Configure and use PulseChat's omnichannel inbox to manage WhatsApp, Telegram, Email, SMS, Slack, Viber, and other external messaging channels from within Perfex CRM.
๐๏ธ AI Assistant
Configure and use PulseChat's built-in AI assistant with OpenAI or Anthropic providers for drafting replies, smart suggestions, message rewriting, translation, and sentiment analysis.
๐๏ธ Architecture
High-level technical overview of PulseChat's module structure, key classes, controllers, models, libraries, views, migrations, and extensibility patterns.
๐๏ธ Troubleshooting
Common PulseChat issues and how to resolve them, including chat visibility, transport problems, file uploads, client access, omnichannel, AI, and database errors.