Call Log

The Call Log is a centralized record of all phone call interactions logged against leads in your workspace.

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Opening the Call Log

Go to Communications → Call Log in the sidebar.

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Call Log List

Each entry shows:

Column	Description
Lead	The lead this call was logged for
Direction	Inbound (lead called you) or Outbound (you called the lead)
Duration	Length of the call (minutes/seconds)
Notes	Summary of the call outcome
Logged By	Which team member logged the call
Date	When the call occurred

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Filtering

Filter the call log by:

• Lead — search for a specific lead
• Direction — Inbound or Outbound
• Date Range — calls within a specific period
• Logged By — a specific team member

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Logging a Call

From the lead detail view:

1. Open a lead record.
2. Go to the Activity tab.
3. Click Log Call.
4. Fill in:
   • Direction — Inbound or Outbound
   • Duration — in minutes and seconds
   • Notes — what was discussed, outcome, next steps
5. Click Save.

The call appears on the lead's activity timeline and in the global call log.

From the call log page:

1. Click New Call Log (top right).
2. Search for and select the lead.
3. Fill in direction, duration, and notes.
4. Click Save.

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Editing or Deleting a Call

Click the edit or delete icon on any call log entry. Editing allows you to correct the notes or duration.

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Using Call Log Data

• Call history appears in the lead activity timeline for full context
• The Reports → Response Time report uses call log data to measure response performance
• Filter the call log to review your team's call activity for a date range