Support Tickets
FeedbackPulse includes a built-in support ticket system so tenants can request help directly from their dashboard.
Accessing Support
انتقل إلى /support from the لوحة تحكم المستأجر to view and manage your support tickets.
Creating a Ticket
Click New Ticket to open the ticket creation form.
| Field | Description | Required |
|---|---|---|
| Subject | Brief summary of the issue | Yes |
| Message | Detailed description of the problem or question | Yes |
| Priority | Severity level: low, medium, high, or critical | Yes |
| Attachment | Optional file upload to provide screenshots or logs | No |
Ticket List
The ticket list displays all submitted tickets with the following columns:
| Column | Description |
|---|---|
| Subject | Ticket title (click to open the conversation thread) |
| Status | Current state: open, in_progress, resolved, or closed |
| Priority | Severity level assigned at creation |
| Last Reply | Date and time of the most recent reply |
Conversation Thread
Each ticket has a threaded conversation view where both the tenant and admin can exchange messages. Replies appear in chronological order, showing the author and timestamp for each message.
Email الإشعارات
The system sends email notifications for the following events:
| Event | Recipient |
|---|---|
| New ticket created | Admin |
| Admin replies | Tenant |
| Tenant replies | Admin |
Real-Time Status Updates
Status changes made by the admin (e.g., moving a ticket from open to in_progress) are reflected in real-time on the tenant's ticket list and detail views.