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Reporting Broken Assets

When an asset is damaged or broken (but not lost), use the Report Broken feature to document the incident, track repair status, and maintain accurate inventory counts.

1. When to Report Brokenโ€‹

  • Asset is damaged and unusable
  • Equipment has malfunctioned
  • Physical defect discovered
  • Asset needs repair (not yet sent for warranty)
info

Broken assets remain in your total count but are tracked separately. Use Warranty when sending for repair under warranty.

2. Access the Featureโ€‹

From Asset List:

  1. Go to Assets โ†’ Assets
  2. Click on the asset
  3. Use the Broken or Report Broken action

From Asset Detail:

  • Open the asset and find the Report Broken button in the actions menu

3. Fill in Broken Report Detailsโ€‹

Required Informationโ€‹

FieldDescription
Broken CodeAuto-generated (e.g., BRK-00000001) - editable if needed
QuantityNumber of units that are broken
Broken TimeDate and time of the incident or discovery

Optional Informationโ€‹

FieldDescription
DescriptionWhat happened, extent of damage, location, etc.

Referenceโ€‹

  • Remaining Quantity - Shows current available vs. total (read-only)

4. Save the Reportโ€‹

Click Save. The system will:

  • Generate a unique broken report code
  • Update total_damages for the asset
  • Record the event in inventory history
  • Log the action in the audit log
  • Trigger webhook asset.broken (if configured)
warning

Reporting broken does NOT reduce total quantity - broken items stay in inventory until liquidated or repaired.

5. What Happens Nextโ€‹

  • Broken count is tracked separately from available quantity
  • You can send the asset for Warranty repair (reduces broken count when processed)
  • Use Liquidation if the asset is disposed of
  • Reports will show broken vs. available vs. allocated

Best Practicesโ€‹

  • Document damage - Add photos as attachments if possible
  • Describe clearly - Help future audits and insurance claims
  • Link to warranty - If under warranty, use the Warranty feature next
  • Review regularly - Run reports to see broken asset trends