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Asset Warranty Management

When assets break down or malfunction and are covered under warranty, the Asset Warranty feature helps you document warranty claims, track repair costs, and maintain accurate records for asset protection and cost recovery.

1. Access Warranty Featureโ€‹

From Assets Section: Navigate to the Assets section and click on the specific asset that needs warranty service. Look for warranty options in the asset detail page.

From Asset Warranties Section: Go directly to Asset Warranties to view all warranty claims or create new warranty reports.

2. Create New Warranty Claimโ€‹

Click on the New Warranty button to start documenting the warranty claim. This opens a detailed form for capturing all warranty-related information.

3. Fill in Warranty Detailsโ€‹

Required Informationโ€‹

  • Warranty Code: System automatically creates a unique code (WR-00000001) for tracking purposes
  • Asset: Select which asset is being claimed under warranty
  • Quantity: Enter the exact number of units affected by the warranty claim
  • Broken Amount: Specify the monetary value of the damage or repair cost
  • Warranty Time: Set the date when the warranty claim was initiated or when the issue occurred
  • Warranty Cost: Enter the cost associated with the warranty claim (if any out-of-pocket expenses)

Additional Informationโ€‹

  • Description: Provide detailed information about:
    • What went wrong with the asset
    • Symptoms or problems observed
    • Circumstances leading to the failure
    • Warranty terms being claimed
    • Expected repair or replacement details

Reference Informationโ€‹

  • Remaining Quantity: Shows current available/total quantity to understand inventory impact

4. Save the Warranty Claimโ€‹

Click Save to complete the warranty claim. The system will:

  • Generate a unique warranty code for tracking
  • Update the asset's status history to include warranty claim
  • Create a permanent warranty record
  • Link the claim to the asset for complete tracking
  • Record the warranty event in asset lifecycle

Key Featuresโ€‹

Comprehensive Trackingโ€‹

  • Unique warranty codes for each claim (WR-00000001, WR-00000002, etc.)
  • Cost tracking for both damage value and warranty expenses
  • Quantity tracking for multi-unit warranty claims

Financial Documentationโ€‹

  • Broken amount records the value of damage
  • Warranty cost tracks out-of-pocket expenses
  • Complete records for insurance and accounting purposes

Status History Integrationโ€‹

  • Automatic status recording when warranty claims are processed
  • Timeline maintenance for complete asset lifecycle
  • Historical reference for future warranty decisions

Best Practicesโ€‹

  • File claims promptly before warranty periods expire
  • Document thoroughly - include symptoms, photos, and circumstances
  • Track costs - record both damage value and any out-of-pocket expenses
  • Monitor warranty periods - use notifications to alert before expiry
  • Keep records - warranty history helps with vendor evaluations and future purchasing decisions