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Web Tracking

Tools โ†’ Web Tracking (also accessible from Forms โ†’ Tracking) manages tracking snippets that you embed on your website. Once installed, LeadHub records which pages a lead has visited โ€” visible on the lead's detail page under the Activity timeline.

How Web Tracking Worksโ€‹

  1. You create a tracking snippet and get a JavaScript code.
  2. You embed the code on your website (all pages, or specific pages).
  3. When a known lead visits your site, LeadHub records the page URL and timestamp.
  4. The visit appears on the lead's Activity tab: "Visited /pricing at 14:32".

Tracking is cookieless and identity-based โ€” it only records visits for leads already in LeadHub (matched by email or a known session token from a form submission).

Creating a Tracking Snippetโ€‹

  1. Go to Tools โ†’ Web Tracking.

  2. Click New Tracking Snippet.

  3. Fill in:

    FieldDescription
    NameInternal label (e.g. "Main Website")
    DomainsComma-separated list of domains this snippet is valid for (e.g. yourdomain.com, www.yourdomain.com)

  4. Save โ€” a unique JavaScript snippet is generated.

Installing the Snippetโ€‹

Copy the snippet and paste it into the <head> of your website โ€” on every page you want to track:

<script>
  (function(w,d,s,t){
    w.LeadHubTrack=t;
    var n=d.createElement(s);
    n.async=1;
    n.src='https://yourdomain.com/tracker.js?tid=YOUR_TOKEN';
    d.head.appendChild(n);
  })(window,document,'script','lht');
</script>

CMS-specific instructions:

  • WordPress: Paste into the theme's header.php or use a plugin like Insert Headers and Footers
  • Shopify: Paste into theme.liquid before </head>
  • Webflow: Site Settings โ†’ Custom Code โ†’ Head Code
  • Squarespace: Settings โ†’ Advanced โ†’ Code Injection โ†’ Header

Viewing Tracking Dataโ€‹

Go to any lead's detail view โ†’ Activity tab. Page views appear as events:

  • "Visited /pricing"
  • "Visited /contact"
  • "Visited /blog/post-title"

The Lead Detail โ†’ Page Views tab shows a full list of all recorded visits for that lead with timestamps.

Notesโ€‹

  • Tracking only works for identified leads (those who submitted a form). Anonymous visitors are not tracked.
  • No cookies are set โ€” tracking uses the form session token to identify returning visitors.
  • GDPR: Page view data is stored as part of the lead record and is included in data exports. Include web tracking disclosure in your privacy policy.