什么是 FeedbackPulse SaaS？
简要说明
FeedbackPulse SaaS 是一个使用 Laravel 12 构建的自托管多租户反馈管理平台。它让您运营自己的 SaaS 业务，您的客户（称为租户）可以：
- 通过表单、小部件和公开页面从用户处收集反馈
- 通过 AI 驱动的情感分析、NPS 跟踪和分析仪表板分析反馈
- 通过管理路线图、发布更新日志和回复客户来对反馈采取行动
- 通过精美的公开反馈墙和产品中心展示反馈
您只需在服务器上安装一次，即可为无限租户提供服务 — 每个租户都有自己独立的工作空间、品牌、产品、活动和数据。
它解决的问题
每个企业都需要客户反馈。但大多数解决方案要么：
- 太贵了（Canny、UserVoice、Hotjar — 每月 $100+）
- 功能太少（Google Forms、Typeform — 没有分析，没有路线图）
- 非自托管（您的数据存储在别人的服务器上）
FeedbackPulse SaaS 为您提供完整套件 — 反馈表单、分析、AI、公开路线图、更新日志和计费 — 全部集成在一个您永久拥有的自托管应用中。
多租户模型的工作原理
将 FeedbackPulse SaaS 想象成一栋有公寓的大楼：
FeedbackPulse SaaS (Your Server)
|
+-- Superadmin (You)
| +-- Manages the entire platform, plans, tenants, billing
|
+-- Tenant: Acme Corp
| +-- Products: Acme Pro Dashboard, Acme Mobile App
| +-- Campaigns: "Rate our Dashboard v3.0", "Mobile Beta Feedback"
| +-- Team: [email protected] (admin), [email protected] (staff)
| +-- Public Pages: /p/acme-corp, /wall/acme-corp, /roadmap/acme-corp
|
+-- Tenant: TechCorp
| +-- Products: TechCorp API, TechCorp CLI
| +-- Campaigns: "API Developer Satisfaction"
| +-- Team: [email protected] (admin)
| +-- Public Pages: /p/techcorp, /wall/techcorp, /roadmap/techcorp
|
+-- Tenant: E-Commerce Inc
+-- Products: Shopify Plugin, WooCommerce Plugin
+-- ...
每个租户完全隔离 — 他们永远无法看到其他租户的数据。每个租户都有自己的：
- 仪表板 with analytics
- 产品 and feedback campaigns
- 提交 inbox
- 团队成员
- 品牌（颜色、徽标）
- 公开页面（墙、表单、路线图、更新日志）
- API 密钥
商业模式
As the platform owner (superadmin), you make money by:
- Creating 订阅计划 (Free, Starter at $9.99/mo, Growth at $29.99/mo, Pro at $79.99/mo)
- Selling those plans to tenants who sign up on your platform
- Collecting payments automatically via Stripe or PayPal
- Enforcing limits — free plan gets 1 product, Pro gets unlimited
FeedbackPulse handles the entire billing lifecycle: 试用期s, plan upgrades/downgrades, cancellations, and payment failures.
您客户的客户看到什么
This is the magic of FeedbackPulse. There are three layers of users:
| Layer | Who | What They See |
|---|---|---|
| Superadmin | You (the platform owner) | Admin panel at /admin/dashboard |
| Tenant | Your customer (e.g., Acme Corp) | Tenant dashboard at /dashboard |
| End User | Your customer's customer | Public pages (反馈表单, wall, roadmap, etc.) |
When an end user visits yourdomain.com/wall/acme-corp, they see Acme Corp's 反馈墙 — branded with Acme's colors and logo. They can leave reviews, vote on roadmap items, and read changelogs. They never see the 管理面板 or know that FeedbackPulse exists (if you enable 白标 mode).
主要功能一览
For You (Superadmin)
- Platform-wide analytics and MRR tracking
- Tenant management (create, suspend, delete, impersonate)
- Subscription plan builder with 15+ feature flags
- Drag-and-drop 落地页 builder
- Audit logs, backups, security headers
- SMTP configuration and email testing
For Your Customers (Tenants)
- Unlimited feedback campaigns with customizable forms
- Product management with categories and images
- NPS tracking, 情感分析, rating distributions
- AI-powered auto-tagging, sentiment scoring, reply suggestions
- Public roadmap with voting and 功能请求s
- 更新日志 with version tagging
- Team management with admin/staff roles
- API 密钥 for programmatic access
- Custom branding (colors, logo, domain)
- Email digests (daily/weekly) and 定时报告
- GDPR data export and deletion tools
- Referral program with tracking codes
For End Users (Public)
- Product Hub — discover all products at
/p/{tenant-slug} - Feedback Form — submit reviews with 星级评分s, NPS, text, photos
- Feedback Wall — browse approved reviews
- 路线图 — vote on upcoming features, suggest new ones
- 更新日志 — read release notes and updates
- Embeddable Widget — 反馈表单 inside any website
FeedbackPulse SaaS vs FeedbackPulse (Standard)
| Feature | FeedbackPulse SaaS | FeedbackPulse (Standard) |
|---|---|---|
| Multi-tenant | Unlimited tenants | Single organization |
| 计费 system | Stripe + PayPal | Not needed |
| Subscription plans | Fully configurable | N/A |
| Tenant isolation | Complete data separation | N/A |
| Landing page builder | Included | Not included |
| Team management | With invitations | Basic |
| Public pages | Per-tenant URLs | Single-org URLs |
| Best for | SaaS businesses, agencies | Single companies |
注意： You're reading the documentation for the SaaS version. The standard version will be released separately.
技术栈
| Component | Technology |
|---|---|
| Backend Framework | Laravel 12 (PHP 8.2+) |
| 数据库 | MySQL 8.0+ / MariaDB 10.6+ |
| Frontend | Blade templates + Alpine.js + Tailwind CSS |
| Payments | Stripe API + PayPal REST API |
| AI | OpenAI GPT API (optional) |
| Auth | Session-based + API key + OAuth2 (Google, GitHub) |
| SMTP (any provider) | |
| File Storage | Local disk (S3-ready) |
| Real-Time | Server-Sent Events (SSE) |
下一步
准备开始了吗？前往：
- 工作原理 — understand the user journey
- 快速入门 Guide — get up and running in 15 minutes
- 安装 Guide — detailed server setup