O que e o FeedbackPulse SaaS?
A Versao Curta
FeedbackPulse SaaS e uma plataforma de gerenciamento de feedback autoalojada e multi-inquilino construida com Laravel 12. Permite que voce administre seu proprio negocio SaaS onde seus clientes (chamados inquilinos) podem:
- Coletar feedback de seus proprios usuarios por meio de formularios, widgets e paginas publicas
- Analisar feedback com analise de sentimento por IA, rastreamento de NPS e paineis de analitica
- Agir com base no feedback gerenciando roadmaps, publicando changelogs e respondendo aos clientes
- Exibir feedback atraves de belos murais de feedback publicos e hubs de produtos
Voce instala uma vez no seu servidor e ele atende inquilinos ilimitados — cada um com seu proprio espaco de trabalho isolado, marca, produtos, campanhas e dados.
O Problema que Resolve
Toda empresa precisa de feedback de clientes. Mas a maioria das solucoes sao:
- Muito caras (Canny, UserVoice, Hotjar — $100+/mes)
- Muito limitadas (Google Forms, Typeform — sem analitica, sem roadmaps)
- Nao autoalojadas (seus dados ficam no servidor de outra pessoa)
O FeedbackPulse SaaS oferece o pacote completo — formularios de feedback, analitica, IA, roadmaps publicos, changelogs e faturamento — em um unico aplicativo autoalojado que voce possui para sempre.
Como Funciona o Modelo Multi-Inquilino
Pense no FeedbackPulse SaaS como um predio com apartamentos:
FeedbackPulse SaaS (Your Server)
|
+-- Superadmin (You)
| +-- Manages the entire platform, plans, tenants, billing
|
+-- Tenant: Acme Corp
| +-- Products: Acme Pro Dashboard, Acme Mobile App
| +-- Campaigns: "Rate our Dashboard v3.0", "Mobile Beta Feedback"
| +-- Team: [email protected] (admin), [email protected] (staff)
| +-- Public Pages: /p/acme-corp, /wall/acme-corp, /roadmap/acme-corp
|
+-- Tenant: TechCorp
| +-- Products: TechCorp API, TechCorp CLI
| +-- Campaigns: "API Developer Satisfaction"
| +-- Team: [email protected] (admin)
| +-- Public Pages: /p/techcorp, /wall/techcorp, /roadmap/techcorp
|
+-- Tenant: E-Commerce Inc
+-- Products: Shopify Plugin, WooCommerce Plugin
+-- ...
Cada inquilino e completamente isolado — eles nunca podem ver os dados de outro inquilino. Cada um recebe:
- Painel de Controle with analytics
- Produtos and feedback campaigns
- Submissoes inbox
- Membros da equipe
- Marca (cores, logo)
- Paginas publicas (mural, formulario, roadmap, changelog)
- Chaves API
O Modelo de Negocio
As the platform owner (superadmin), you make money by:
- Creating planos de assinatura (Free, Starter at $9.99/mo, Growth at $29.99/mo, Pro at $79.99/mo)
- Selling those plans to tenants who sign up on your platform
- Collecting payments automatically via Stripe or PayPal
- Enforcing limits — free plan gets 1 product, Pro gets unlimited
FeedbackPulse handles the entire billing lifecycle: periodo de testes, plan upgrades/downgrades, cancellations, and payment failures.
O que os Clientes dos Seus Clientes Veem
This is the magic of FeedbackPulse. There are three layers of users:
| Layer | Who | What They See |
|---|---|---|
| Superadmin | You (the platform owner) | Admin panel at /admin/dashboard |
| Tenant | Your customer (e.g., Acme Corp) | Tenant dashboard at /dashboard |
| End User | Your customer's customer | Public pages (formulario de feedback, wall, roadmap, etc.) |
When an end user visits yourdomain.com/wall/acme-corp, they see Acme Corp's mural de feedback — branded with Acme's colors and logo. They can leave reviews, vote on roadmap items, and read changelogs. They never see the painel de administracao or know that FeedbackPulse exists (if you enable marca branca mode).
Recursos Principais
For You (Superadmin)
- Platform-wide analytics and MRR tracking
- Tenant management (create, suspend, delete, impersonate)
- Subscription plan builder with 15+ feature flags
- Drag-and-drop pagina inicial builder
- Audit logs, backups, security headers
- SMTP configuration and email testing
For Your Customers (Tenants)
- Unlimited feedback campaigns with customizable forms
- Product management with categories and images
- NPS tracking, analise de sentimento, rating distributions
- AI-powered auto-tagging, sentiment scoring, reply suggestions
- Public roadmap with voting and solicitacao de recursos
- Registro de Alteracoes with version tagging
- Team management with admin/staff roles
- Chaves API for programmatic access
- Custom branding (colors, logo, domain)
- Email digests (daily/weekly) and relatorios agendados
- GDPR data export and deletion tools
- Referral program with tracking codes
For End Users (Public)
- Product Hub — discover all products at
/p/{tenant-slug} - Feedback Form — submit reviews with avaliacao por estrelass, NPS, text, photos
- Feedback Wall — browse approved reviews
- Roadmap — vote on upcoming features, suggest new ones
- Registro de Alteracoes — read release notes and updates
- Embeddable Widget — formulario de feedback inside any website
FeedbackPulse SaaS vs FeedbackPulse (Standard)
| Feature | FeedbackPulse SaaS | FeedbackPulse (Standard) |
|---|---|---|
| Multi-tenant | Unlimited tenants | Single organization |
| Faturamento system | Stripe + PayPal | Not needed |
| Subscription plans | Fully configurable | N/A |
| Tenant isolation | Complete data separation | N/A |
| Landing page builder | Included | Not included |
| Team management | With invitations | Basic |
| Public pages | Per-tenant URLs | Single-org URLs |
| Best for | SaaS businesses, agencies | Single companies |
Nota: You're reading the documentation for the SaaS version. The standard version will be released separately.
Stack Tecnologico
| Component | Technology |
|---|---|
| Backend Framework | Laravel 12 (PHP 8.2+) |
| Banco de Dados | MySQL 8.0+ / MariaDB 10.6+ |
| Frontend | Blade templates + Alpine.js + Tailwind CSS |
| Payments | Stripe API + PayPal REST API |
| AI | OpenAI GPT API (optional) |
| Auth | Session-based + API key + OAuth2 (Google, GitHub) |
| SMTP (any provider) | |
| File Storage | Local disk (S3-ready) |
| Real-Time | Server-Sent Events (SSE) |
Proximos Passos
Pronto para comecar? Dirija-se a:
- Como Funciona — understand the user journey
- Inicio Rapido Guide — get up and running in 15 minutes
- Instalacao Guide — detailed server setup