FeedbackPulse SaaS Nedir?
Kisa Versiyon
FeedbackPulse SaaS Laravel 12 ile olusturulmus, kendi sunucunuzda barindirilan, cok kiracili bir geri bildirim yonetim platformudur. Musterilerinizin (kiracilar olarak adlandirilir) sunlari yapabilecegi kendi SaaS isletmenizi yonetmenizi saglar:
- Formlar, widget'lar ve herkese acik sayfalar araciligiyla kendi kullanicilarindan geri bildirim toplayabilir
- Yapay zeka destekli duygu analizi, NPS takibi ve analitik panolari ile geri bildirimleri analiz edebilir
- Yol haritalarini yoneterek, degisiklik gunluklerini yayinlayarak ve musterilere yanitlayarak geri bildirime gore harekete gecebilir
- Guzel herkese acik geri bildirim duvarlari ve urun merkezleri araciligiyla geri bildirimleri sergileyebilir
Sunucunuza bir kez kurarsaniz sinirsiz kiraciya hizmet eder — her biri kendi izole calisma alani, markasi, urunleri, kampanyalari ve verileriyle.
Cozdugu Problem
Her isletme musteri geri bildirimine ihtiyac duyar. Ancak cogu cozum ya:
- Cok pahali (Canny, UserVoice, Hotjar — aylik $100+)
- Cok sinirli (Google Forms, Typeform — analitik yok, yol haritasi yok)
- Kendi sunucunuzda barindirilmiyor (verileriniz baskasinin sunucusunda yasiyor)
FeedbackPulse SaaS size eksiksiz paketi sunar — geri bildirim formlari, analitik, yapay zeka, herkese acik yol haritalari, degisiklik gunlukleri ve faturalandirma — sonsuza kadar sahip oldugunuz tek bir kendi kendine barindirilan uygulamada.
Cok Kiracili Model Nasil Calisir
FeedbackPulse SaaS'i daireli bir bina gibi dusunun:
FeedbackPulse SaaS (Your Server)
|
+-- Superadmin (You)
| +-- Manages the entire platform, plans, tenants, billing
|
+-- Tenant: Acme Corp
| +-- Products: Acme Pro Dashboard, Acme Mobile App
| +-- Campaigns: "Rate our Dashboard v3.0", "Mobile Beta Feedback"
| +-- Team: [email protected] (admin), [email protected] (staff)
| +-- Public Pages: /p/acme-corp, /wall/acme-corp, /roadmap/acme-corp
|
+-- Tenant: TechCorp
| +-- Products: TechCorp API, TechCorp CLI
| +-- Campaigns: "API Developer Satisfaction"
| +-- Team: [email protected] (admin)
| +-- Public Pages: /p/techcorp, /wall/techcorp, /roadmap/techcorp
|
+-- Tenant: E-Commerce Inc
+-- Products: Shopify Plugin, WooCommerce Plugin
+-- ...
Her kiraci tamamen izole edilmistir — baska bir kiracinin verilerini asla goremezler. Her biri kendi:
- Kontrol Paneli with analytics
- Urunler and feedback campaigns
- Gonderimler inbox
- Ekip uyeleri
- Marka (renkler, logo)
- Herkese acik sayfalar (duvar, form, yol haritasi, degisiklik gunlugu)
- API anahtarlari
Is Modeli
As the platform owner (superadmin), you make money by:
- Creating abonelik planlari (Free, Starter at $9.99/mo, Growth at $29.99/mo, Pro at $79.99/mo)
- Selling those plans to tenants who sign up on your platform
- Collecting payments automatically via Stripe or PayPal
- Enforcing limits — free plan gets 1 product, Pro gets unlimited
FeedbackPulse handles the entire billing lifecycle: deneme suresis, plan upgrades/downgrades, cancellations, and payment failures.
Musterilerinizin Musterileri Ne Gorur
This is the magic of FeedbackPulse. There are three layers of users:
| Layer | Who | What They See |
|---|---|---|
| Superadmin | You (the platform owner) | Admin panel at /admin/dashboard |
| Tenant | Your customer (e.g., Acme Corp) | Tenant dashboard at /dashboard |
| End User | Your customer's customer | Public pages (geri bildirim formu, wall, roadmap, etc.) |
When an end user visits yourdomain.com/wall/acme-corp, they see Acme Corp's geri bildirim duvari — branded with Acme's colors and logo. They can leave reviews, vote on roadmap items, and read changelogs. They never see the yonetim paneli or know that FeedbackPulse exists (if you enable beyaz etiket mode).
Temel Ozellikler
For You (Superadmin)
- Platform-wide analytics and MRR tracking
- Tenant management (create, suspend, delete, impersonate)
- Subscription plan builder with 15+ feature flags
- Drag-and-drop acilis sayfasi builder
- Audit logs, backups, security headers
- SMTP configuration and email testing
For Your Customers (Tenants)
- Unlimited feedback campaigns with customizable forms
- Product management with categories and images
- NPS tracking, duygu analizi, rating distributions
- AI-powered auto-tagging, sentiment scoring, reply suggestions
- Public roadmap with voting and ozellik istegis
- Degisiklik Gunlugu with version tagging
- Team management with admin/staff roles
- API anahtarlari for programmatic access
- Custom branding (colors, logo, domain)
- Email digests (daily/weekly) and zamanlanmis raporlar
- GDPR data export and deletion tools
- Referral program with tracking codes
For End Users (Public)
- Product Hub — discover all products at
/p/{tenant-slug} - Feedback Form — submit reviews with yildiz degerlendirmesis, NPS, text, photos
- Feedback Wall — browse approved reviews
- Yol Haritasi — vote on upcoming features, suggest new ones
- Degisiklik Gunlugu — read release notes and updates
- Embeddable Widget — geri bildirim formu inside any website
FeedbackPulse SaaS vs FeedbackPulse (Standard)
| Feature | FeedbackPulse SaaS | FeedbackPulse (Standard) |
|---|---|---|
| Multi-tenant | Unlimited tenants | Single organization |
| Faturalandirma system | Stripe + PayPal | Not needed |
| Subscription plans | Fully configurable | N/A |
| Tenant isolation | Complete data separation | N/A |
| Landing page builder | Included | Not included |
| Team management | With invitations | Basic |
| Public pages | Per-tenant URLs | Single-org URLs |
| Best for | SaaS businesses, agencies | Single companies |
Not: You're reading the documentation for the SaaS version. The standard version will be released separately.
Teknoloji Yigini
| Component | Technology |
|---|---|
| Backend Framework | Laravel 12 (PHP 8.2+) |
| Veritabani | MySQL 8.0+ / MariaDB 10.6+ |
| Frontend | Blade templates + Alpine.js + Tailwind CSS |
| Payments | Stripe API + PayPal REST API |
| AI | OpenAI GPT API (optional) |
| Auth | Session-based + API key + OAuth2 (Google, GitHub) |
| SMTP (any provider) | |
| File Storage | Local disk (S3-ready) |
| Real-Time | Server-Sent Events (SSE) |
Sonraki Adimlar
Baslamaya hazir misiniz? Su sayfalara gidin:
- Nasil Calisir — understand the user journey
- Hizli Baslangic Guide — get up and running in 15 minutes
- Kurulum Guide — detailed server setup