What is FeedbackPulse SaaS?
The Short Versionโ
FeedbackPulse SaaS is a self-hosted, multi-tenant feedback management platform built with Laravel 12. It lets you run your own SaaS business where your customers (called tenants) can:
- Collect feedback from their own users via forms, widgets, and public pages
- Analyze feedback with AI-powered sentiment analysis, NPS tracking, and analytics dashboards
- Act on feedback by managing roadmaps, publishing changelogs, and replying to customers
- Showcase feedback through beautiful public feedback walls and product hubs
You install it once on your server, and it serves unlimited tenants โ each with their own isolated workspace, branding, products, campaigns, and data.
The Problem It Solvesโ
Every business needs customer feedback. But most solutions are either:
- Too expensive (Canny, UserVoice, Hotjar โ $100+/month)
- Too limited (Google Forms, Typeform โ no analytics, no roadmaps)
- Not self-hosted (your data lives on someone else's server)
FeedbackPulse SaaS gives you the complete package โ feedback forms, analytics, AI, public roadmaps, changelogs, and billing โ in a single self-hosted application that you own forever.
How the Multi-Tenant Model Worksโ
Think of FeedbackPulse SaaS like a building with apartments:
FeedbackPulse SaaS (Your Server)
|
+-- Superadmin (You)
| +-- Manages the entire platform, plans, tenants, billing
|
+-- Tenant: Acme Corp
| +-- Products: Acme Pro Dashboard, Acme Mobile App
| +-- Campaigns: "Rate our Dashboard v3.0", "Mobile Beta Feedback"
| +-- Team: [email protected] (admin), [email protected] (staff)
| +-- Public Pages: /p/acme-corp, /wall/acme-corp, /roadmap/acme-corp
|
+-- Tenant: TechCorp
| +-- Products: TechCorp API, TechCorp CLI
| +-- Campaigns: "API Developer Satisfaction"
| +-- Team: [email protected] (admin)
| +-- Public Pages: /p/techcorp, /wall/techcorp, /roadmap/techcorp
|
+-- Tenant: E-Commerce Inc
+-- Products: Shopify Plugin, WooCommerce Plugin
+-- ...
Each tenant is completely isolated โ they can never see another tenant's data. They get their own:
- Dashboard with analytics
- Products and feedback campaigns
- Submissions inbox
- Team members
- Branding (colors, logo)
- Public pages (wall, form, roadmap, changelog)
- API keys
The Business Modelโ
As the platform owner (superadmin), you make money by:
- Creating subscription plans (Free, Starter at $9.99/mo, Growth at $29.99/mo, Pro at $79.99/mo)
- Selling those plans to tenants who sign up on your platform
- Collecting payments automatically via Stripe or PayPal
- Enforcing limits โ free plan gets 1 product, Pro gets unlimited
FeedbackPulse handles the entire billing lifecycle: trial periods, plan upgrades/downgrades, cancellations, and payment failures.
What Your Customers' Customers Seeโ
This is the magic of FeedbackPulse. There are three layers of users:
| Layer | Who | What They See |
|---|---|---|
| Superadmin | You (the platform owner) | Admin panel at /admin/dashboard |
| Tenant | Your customer (e.g., Acme Corp) | Tenant dashboard at /dashboard |
| End User | Your customer's customer | Public pages (feedback form, wall, roadmap, etc.) |
When an end user visits yourdomain.com/wall/acme-corp, they see Acme Corp's feedback wall โ branded with Acme's colors and logo. They can leave reviews, vote on roadmap items, and read changelogs. They never see the admin panel or know that FeedbackPulse exists (if you enable white-label mode).
Key Features at a Glanceโ
For You (Superadmin)โ
- Platform-wide analytics and MRR tracking
- Tenant management (create, suspend, delete, impersonate)
- Subscription plan builder with 15+ feature flags
- Drag-and-drop landing page builder
- Audit logs, backups, security headers
- SMTP configuration and email testing
For Your Customers (Tenants)โ
- Unlimited feedback campaigns with customizable forms
- Product management with categories and images
- NPS tracking, sentiment analysis, rating distributions
- AI-powered auto-tagging, sentiment scoring, reply suggestions
- Public roadmap with voting and feature requests
- Changelog with version tagging
- Team management with admin/staff roles
- API keys for programmatic access
- Custom branding (colors, logo, domain)
- Email digests (daily/weekly) and scheduled reports
- GDPR data export and deletion tools
- Referral program with tracking codes
For End Users (Public)โ
- Product Hub โ discover all products at
/p/{tenant-slug} - Feedback Form โ submit reviews with star ratings, NPS, text, photos
- Feedback Wall โ browse approved reviews
- Roadmap โ vote on upcoming features, suggest new ones
- Changelog โ read release notes and updates
- Embeddable Widget โ feedback form inside any website
FeedbackPulse SaaS vs FeedbackPulse (Standard)โ
| Feature | FeedbackPulse SaaS | FeedbackPulse (Standard) |
|---|---|---|
| Multi-tenant | Unlimited tenants | Single organization |
| Billing system | Stripe + PayPal | Not needed |
| Subscription plans | Fully configurable | N/A |
| Tenant isolation | Complete data separation | N/A |
| Landing page builder | Included | Not included |
| Team management | With invitations | Basic |
| Public pages | Per-tenant URLs | Single-org URLs |
| Best for | SaaS businesses, agencies | Single companies |
Note: You're reading the documentation for the SaaS version. The standard version will be released separately.
Tech Stackโ
| Component | Technology |
|---|---|
| Backend Framework | Laravel 12 (PHP 8.2+) |
| Database | MySQL 8.0+ / MariaDB 10.6+ |
| Frontend | Blade templates + Alpine.js + Tailwind CSS |
| Payments | Stripe API + PayPal REST API |
| AI | OpenAI GPT API (optional) |
| Auth | Session-based + API key + OAuth2 (Google, GitHub) |
| SMTP (any provider) | |
| File Storage | Local disk (S3-ready) |
| Real-Time | Server-Sent Events (SSE) |
Next Stepsโ
Ready to get started? Head to:
- How It Works โ understand the user journey
- Quick Start Guide โ get up and running in 15 minutes
- Installation Guide โ detailed server setup