๐ Analytics
The Analytics page provides a high-level view of your team's performance and message volume over a configurable time window.
KPI Cardsโ
- Total Conversations โ conversations opened in the selected period
- Resolved โ conversations closed as resolved
- Resolution Rate โ
(resolved / total) ร 100 - Average Response Time โ time between first inbound message and first agent reply
Chartsโ
- Message Volume Chart โ line chart showing message count per day (Chart.js)
- Channel Breakdown Chart โ doughnut chart showing proportion of conversations per channel type
Time Rangeโ
Switch between Last 7 days, Last 30 days (default), and Last 90 days.