๐ฅ Unified Inbox
The Unified Inbox is the primary workspace in PulseHub. It is a three-pane interface where every conversation from every channel appears in a single, real-time updated list.
Layoutโ
โโโโโโโโโโโโโโโโฌโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโฌโโโโโโโโโโโโโโโโโโ
โ Conversation โ Message Thread โ Contact Details โ
โ List โ โ โ
โ โ Alice Smith โ Name: Alice โ
โ ๐ฌ Alice S. โ WhatsApp ยท open โ Email: โ โ
โ "Hello" โ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โ Phone: +155... โ
โ 2m ago โ ๐ค Hello! 2:34 PM โ โ
โ โ โ Tags: [urgent] โ
โ โ๏ธ Bob K. โ Hi Alice, how can I help? ๐ง โ โ
โ "Invoice" โ 2:35 PM โ Notes: VIP โ
โ 1h ago โ โโโโโโโโโโโโโโโโโโโโโโโโโโโโโ โ โ
โ โ [ Type a messageโฆ ] [Send] โ โ
โโโโโโโโโโโโโโโโดโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโดโโโโโโโโโโโโโโโโโโ
Left Pane: Conversation Listโ
Shows conversations matching the current filter, sorted by most recent message. Each item displays channel emoji, contact name, last message preview, relative time, unread count badge, and status badge.
Filters: Open, Pending, Resolved, All
Middle Pane: Message Threadโ
Shows all messages in chronological order. Inbound on the left, outbound on the right (in green). โจ AI Suggest button sends the last 10 messages to OpenAI for a suggested reply.
Compose area: Press Enter to send, Shift+Enter for a new line.
Right Pane: Contact Detailsโ
Shows contact info and tag editor when a conversation is selected.
Real-Time Updatesโ
The inbox uses Server-Sent Events (SSE) for real-time updates. No page refresh required. Multiple browser tabs (multiple agents) all receive updates simultaneously.
Status Managementโ
| Status | Meaning |
|---|---|
open | Active conversation requiring attention |
pending | Waiting for customer reply |
resolved | Issue closed |
snoozed | Temporarily hidden |
When a resolved conversation receives a new inbound message, a new conversation is created rather than re-opening the old one.
Tagsโ
Tags are stored as a JSON array on the conversation: ["urgent", "billing", "vip"]. Add tags via the right pane, filter by tag in the API, or add automatically via automation rules.
Keyboard Shortcutsโ
| Key | Action |
|---|---|
Enter | Send message |
Shift+Enter | New line in compose |