๐๏ธ Unified Inbox
PulseHub's unified inbox โ a three-pane real-time interface where every conversation from every channel appears in one view.
๐๏ธ Contacts
Customer contact records in PulseHub โ auto-deduplication, external IDs, tags, and cross-channel unification.
๐๏ธ Automations
Create rule-based automation workflows in PulseHub โ triggers, conditions, and actions for auto-tagging, auto-assigning, and auto-replying.
๐๏ธ AI Suggestions
One-click AI-powered reply suggestions in PulseHub using OpenAI GPT-4o-mini. Setup, usage, and customization.
๐๏ธ Analytics
PulseHub analytics dashboard โ KPI cards, message volume charts, channel breakdown, and response time tracking.
๐๏ธ Agents
Manage support agents in PulseHub โ roles, invitations, permissions, and password management.