This guide helps you resolve common error messages you may encounter when using the Perfex CRM SaaS Module.
Installation & Setup Errorsโ
Domain & DNS Errorsโ
| Error | Likely Cause | Solution |
|---|
| 404 Not Found on subdomain | Wildcard not configured | See DNS Issues |
| "ERR_TOO_MANY_REDIRECTS" | SSL/redirect conflict | See DNS Issues |
| 403 Forbidden | Permission or .htaccess issue | See DNS Issues |
| "Your connection is not private" | SSL certificate issue | See DNS Issues |
Tenant & Usage Errorsโ
| Error | Likely Cause | Solution |
|---|
| "Limit reached" when creating resource | Plan quota exceeded | Tenant needs to upgrade plan or free up space |
| Cannot log in after subscription expiry | Subscription expired | Admin needs to renew or assign new plan |
| Custom domain not working | DNS not configured correctly | See DNS Issues |
API Errorsโ
| HTTP Code | Meaning | Action |
|---|
| 401 | Unauthorized | Check API token is valid and included in Authorization header |
| 404 | Not found | Verify resource ID exists |
| 422 | Validation error | Check request body parameters |
| 429 | Rate limit | Reduce request frequency |
For full API reference, see API Reference.
Still Having Issues?โ
- Check the FAQ for answers to common questions
- Review Installation Issues and DNS Issues
- Contact Support with error details and steps to reproduce