Support & Community
We're committed to helping you succeed with your SaaS platform. Here's how to get help when you need it.
Support Channelsโ
Official Support Portalโ
- URL: themesic.com/support
- Best for: Technical issues, bug reports, feature requests
- Response time: Typically within 24 hours
CodeCanyon Commentsโ
- URL: Module Page on CodeCanyon
- Best for: Pre-sale questions, general questions
- Response time: Typically within 24-48 hours
Documentation (You're Here!)โ
- Best for: Self-service help, setup guides, troubleshooting
- Available: 24/7
Video Tutorialsโ
- URL: Video Tutorials
- Best for: Visual learners, step-by-step walkthroughs
- Available: 24/7
Before Contacting Supportโ
To help us resolve your issue faster, please have the following ready:
Information to Includeโ
| Information | Where to Find It |
|---|---|
| Perfex CRM Version | Setup โ System/Server Info |
| SaaS Module Version | Setup โ Modules |
| PHP Version | Setup โ System/Server Info |
| MySQL Version | Setup โ System/Server Info |
| Hosting Type | Your hosting provider's dashboard |
| Error Message | Screenshot or copy the exact error |
| Steps to Reproduce | What exactly you did before the error occurred |
Quick Troubleshooting Stepsโ
Before contacting support, try these quick fixes:
- Clear your browser cache and try again
- Check the SaaS Activity Log for error details
- Review the Troubleshooting section โ your issue might already be documented
- Check PHP error logs on your server for detailed error messages
- Try in a different browser to rule out browser-specific issues
Professional Installation Serviceโ
Don't want to handle the technical setup yourself? We offer a professional installation service:
- Module installation and activation
- MySQL configuration
- DNS and domain setup
- SSL configuration
- Landing page setup
- Testing and verification
Learn more: Installation
Feature Requestsโ
Have an idea for a new feature? We love hearing from our customers! Share your ideas through:
- Support portal โ Submit a feature request
- CodeCanyon comments โ Share your ideas publicly
- Community discussions โ Vote on other users' feature requests
We actively listen! Many of our features (like the Landing Page Builder, Custom Domains, and Find My Tenant) were built based on customer requests. Your feedback shapes the product!
Stay Updatedโ
- Check CodeCanyon for module updates
- Visit our support portal for announcements
- Watch our YouTube tutorials for new feature walkthroughs
Thank you for choosing the Perfex CRM SaaS Module! We're proud to be featured in the official Perfex CRM recommended modules list, and we're committed to your success. If you enjoy the module, a 5-star review on CodeCanyon helps us immensely and helps other buyers find us!