Справочник событий вебхуков
Complete list of events that can trigger webhooks.
Submission Events
submission.created
Fired when a new feedback submission is received.
{
"event": "submission.created",
"data": {
"id": 42,
"campaign_id": 1,
"product_id": 1,
"star_rating": 5,
"nps_score": 9,
"text_feedback": "Great product!",
"customer_name": "Jane Doe",
"customer_email": "[email protected]",
"sentiment_label": "positive",
"status": "pending"
}
}
submission.status_changed
Fired when a submission's status changes.
{
"event": "submission.status_changed",
"data": {
"id": 42,
"old_status": "pending",
"new_status": "approved"
}
}
submission.replied
Fired when an admin replies to a submission.
{
"event": "submission.replied",
"data": {
"id": 42,
"reply": "Thank you for your feedback!",
"replied_by": "[email protected]"
}
}
Integration Ideas
| Use Case | Event | Action |
|---|---|---|
| Slack notification | submission.created | Post new feedback to #feedback channel |
| CRM update | submission.created | Create/update contact in your CRM |
| Auto-assign | submission.created | Route to team member based on product |
| Close ticket | submission.status_changed | Update ticket status in helpdesk |
| Customer follow-up | submission.replied | Trigger follow-up sequence |