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Complete list of events that can trigger webhooks.

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Submission Events

submission.created

Fired when a new feedback submission is received.

{
  "event": "submission.created",
  "data": {
    "id": 42,
    "campaign_id": 1,
    "product_id": 1,
    "star_rating": 5,
    "nps_score": 9,
    "text_feedback": "Great product!",
    "customer_name": "Jane Doe",
    "customer_email": "[email protected]",
    "sentiment_label": "positive",
    "status": "pending"
  }
}

submission.status_changed

Fired when a submission's status changes.

{
  "event": "submission.status_changed",
  "data": {
    "id": 42,
    "old_status": "pending",
    "new_status": "approved"
  }
}

submission.replied

Fired when an admin replies to a submission.

{
  "event": "submission.replied",
  "data": {
    "id": 42,
    "reply": "Thank you for your feedback!",
    "replied_by": "[email protected]"
  }
}

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Integration Ideas

Use Case	Event	Action
Slack notification	submission.created	Post new feedback to #feedback channel
CRM update	submission.created	Create/update contact in your CRM
Auto-assign	submission.created	Route to team member based on product
Close ticket	submission.status_changed	Update ticket status in helpdesk
Customer follow-up	submission.replied	Trigger follow-up sequence

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الخطوات التالية

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