AI Features (OpenAI)
FeedbackPulse SaaS integrates with OpenAI's GPT API to provide powerful AI-driven feedback analysis. All AI features are optional — the platform works perfectly without them.
✨ What AI Does in FeedbackPulse
| Recurso | Descricao | When It Runs |
|---|---|---|
| Sentiment Analysis | Scores each submission from -1.0 (negative) to +1.0 (positive) | On submission |
| Auto-Tagging | Suggests relevant tags (e.g., "bug", "feature-request", "praise") | On submission |
| AI Reply Suggestions | Generates a draft reply for the admin to review and edit | On demand (button click) |
| Feedback Summarization | Summarizes batches of feedback into key themes | On demand |
| Anomaly Detection | Alerts when ratings suddenly drop below historical average | Scheduled (every 12 hours) |
🔧 Setup
Step 1: Get an OpenAI API Key
- Cadastre-se at platform.openai.com
- Va para API Keys → Create new secret key
- Copy the key (starts with
sk-)
Step 2: Configure .env
OPENAI_API_KEY=sk-xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Step 3: Enable in Admin Panel
Va para Admin → Configuracoes → AI:
- Enable AI features
- Paste your API key
- Save
That's it! AI features are now active across the platform.
💰 Cost Considerations
OpenAI charges per token (roughly per word). Typical costs for FeedbackPulse:
| Recurso | Approx. Cost Per Use | Model |
|---|---|---|
| Sentiment Analysis | ~$0.001 | GPT-3.5-turbo |
| Auto-Tagging | ~$0.001 | GPT-3.5-turbo |
| AI Reply Suggestion | ~$0.003 | GPT-3.5-turbo |
| Anomaly Detection | ~$0.005 per batch | GPT-3.5-turbo |
For a platform with 1,000 submissions/month, expect ~$1-5/month in OpenAI costs.
🔐 Seguranca
- The API key is stored encrypted in the database (via
PlatformSetting) - Requests go directly from your server to OpenAI — customer data never passes through third parties
- You can disable AI at any time without affecting other functionality
⏭️ Proximos Passos
- reCAPTCHA Setup
- Submissoes & Replies — see AI in action