Preview Pane
The Preview Pane shows email content in a split-view layout, allowing you to read emails without opening them in a separate page. This Gmail-style feature improves productivity by letting you quickly scan and read emails.
What is the Preview Pane?โ
The Preview Pane displays:
- Email list on the left
- Email preview on the right
- Full email content without leaving the list view
- Quick actions and navigation
Benefits: Read emails faster, see email content while browsing the list, quick navigation between emails.
info
The Preview Pane is available by default. You can toggle it on/off using the interface button.
Toggling Preview Paneโ
Enable Preview Paneโ
- Navigate to Mailbox โ Emails
- Look for the Preview Pane toggle button (usually in the toolbar)
- Click to enable split-view
- Email list and preview will appear side-by-side
Disable Preview Paneโ
- Click the Preview Pane toggle button again
- Preview pane will close
- Only email list is shown
Using Preview Paneโ
Viewing Emailsโ
- Click any email in the list
- Email content appears in the preview pane
- Scroll to read full email
- Click another email to switch preview
Navigationโ
- Click email in list: Shows in preview pane
- Arrow keys: Navigate up/down through emails
- Scroll: Scroll preview pane to read content
Quick Actionsโ
From the preview pane, you can:
- Reply / Forward / Archive / Delete
- Star / Tag / Mark as Important
Preview Pane Settingsโ
Auto-mark as Readโ
When preview pane is enabled, emails can be automatically marked as read when previewed. This is controlled by the Auto-mark as Read on Preview setting.
To Configure:
- Go to Setup โ Settings โ Mailbox Settings
- Find Auto-mark as Read on Preview
- Select Yes or No
- Or configure per-staff in Mailbox Config
Layout Optionsโ
| Layout | Description |
|---|---|
| Split View | Email list on the left (narrower), email preview on the right (wider) |
| List Only | Full-width email list; click email to open in full view |
Best Practicesโ
- Use for Quick Scanning - Preview pane is great for quickly scanning emails
- Toggle as Needed - Enable/disable based on your workflow
- Keyboard Navigation - Use arrow keys for faster navigation
- Full View for Long Emails - Open full view for very long or detailed emails
Important Notesโ
- Preview pane shows email content but may truncate very long emails
- Some complex HTML emails may render differently in preview
- Preview pane works with all folders (Inbox, Sent, Archive, etc.)
- Preview pane state is remembered per user
- Auto-mark as read can be configured per-staff or globally