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Two-Factor Authentication

FeedbackPulse supports Time-based One-Time Password (TOTP) two-factor authentication for enhanced account security.

Setting Up 2FAโ€‹

  1. Log in to your account
  2. Go to Settings > Security (or /two-factor/setup)
  3. Click Enable Two-Factor Authentication
  4. Scan the QR code with your authenticator app:
    • Google Authenticator (iOS/Android)
    • Authy (iOS/Android/Desktop)
    • Microsoft Authenticator
    • 1Password
  5. Enter the 6-digit code from your app to confirm
  6. Save your recovery codes! These are one-time codes you can use if you lose access to your authenticator app

Logging In with 2FAโ€‹

  1. Enter your email and password as usual
  2. You'll be redirected to the 2FA Challenge page
  3. Enter the 6-digit code from your authenticator app
  4. Or enter a recovery code if you can't access your app

Disabling 2FAโ€‹

  1. Go to Settings > Security
  2. Click Disable Two-Factor Authentication
  3. Enter your current 2FA code to confirm

Locked Out?โ€‹

If you've lost access to your authenticator app and your recovery codes:

  • Contact the platform administrator (superadmin)
  • They can impersonate your account and disable 2FA

Next Stepsโ€‹