Billing & Payments
As a tenant, your subscription is managed through the platform's billing system. Here's what you need to know about billing and payments.
Your Billing Cycleโ
Your plan has a billing cycle (monthly, quarterly, or annual). You'll receive an invoice at the start of each billing period.
Payment Methodsโ
The platform administrator configures which payment methods are available. Common options include:
- Credit/Debit cards (Stripe, Authorize.net, etc.)
- PayPal
- Bank transfer
Managing Your Invoicesโ
- View invoices โ Check your email for invoice notifications, or contact your platform administrator
- Payment due date โ Your next invoice date is shown in your Plan Details
- Overdue โ If payment is overdue, you may lose access until payment is received
Upgrading or Changing Plansโ
To upgrade or change your plan:
- Contact your platform administrator
- They can update your plan assignment
- New limits take effect immediately
- Billing is typically prorated for the remainder of your cycle
Getting Help with Billingโ
If you have billing questions or payment issues:
- Contact your platform administrator first
- See Getting Help for support channels
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Annual plans: Many platforms offer a discount for annual billing. Ask your administrator about annual pricing to save money!