Reports & CSV Export
The Reports page (/reports) provides detailed, exportable reports on your feedback data.
Report Tabsโ
Overview Tabโ
- Total submissions for the period
- Average star rating
- NPS score
- Resolution rate (% of submissions marked as Resolved)
Detailed Tabโ
- Submission breakdown by product
- Submission breakdown by campaign
- Top tags for the period
- Customer engagement metrics
Ratings Tabโ
- Rating distribution chart
- Rating trend over time
- Product-level rating comparison
Date Range Filterโ
All reports support custom date ranges. Select your start and end dates to narrow the data.
CSV Exportโ
Click Export CSV to download the current report as a CSV file. The export includes:
- All submissions matching your current filters
- Customer name, email, rating, NPS, text, tags, status
- Timestamps and metadata
Plan requirement: CSV Export requires the
csv_exportfeature flag on your plan.
Scheduled Reportsโ
Set up automatic report delivery:
- Go to Settings -> Reports
- Configure:
- Frequency: Daily, Weekly, or Monthly
- Recipients: Email addresses to receive the report
- Reports are sent automatically via the cron job