Submissions & Replies
The Submissions page (/submissions) is where you manage all incoming feedback. This is the heart of FeedbackPulse.
Submissions Listโ
Filtering & Searchโ
| Filter | Options |
|---|---|
| Search | Search by customer name, email, or feedback text |
| Product | Filter by specific product |
| Campaign | Filter by specific campaign |
| Status | Pending, Approved, Resolved, Spam |
| Rating | Filter by star rating (1-5) |
| Sentiment | Positive, Neutral, Negative |
| Date Range | From date -- To date |
Sortingโ
Sort by: newest first, oldest first, highest rating, lowest rating, sentiment score.
Bulk Actionsโ
Select multiple submissions and:
- Bulk Tag -- apply tags to multiple submissions at once
Exportโ
Click Export CSV to download all submissions (filtered view) as a CSV file. Requires the CSV Export feature on your plan.
Submission Detail Pageโ
Click any submission to see full details:
Feedback Dataโ
| Field | Description |
|---|---|
| Star Rating | Visual star display (1-5) |
| NPS Score | Net Promoter Score (0-10) with Promoter/Passive/Detractor label |
| Text Feedback | Full feedback text |
| Photo | Uploaded photo(s) if any |
| Survey Responses | Custom survey field answers |
| Customer Name | Submitted name |
| Customer Email | Submitted email |
AI Analysis (if enabled)โ
| Field | Description |
|---|---|
| Sentiment Score | -1.0 to +1.0 with color-coded badge |
| Sentiment Label | Positive, Neutral, or Negative |
| AI Summary | Brief summary of the feedback |
| AI Tags | Suggested tags (click to apply) |
Metadataโ
| Field | Description |
|---|---|
| Submitted | Date and time |
| IP Address | Submitter's IP |
| Language | Detected language |
| Campaign | Which campaign it came from |
| Product | Associated product |
Submission Actionsโ
Change Statusโ
| Status | Meaning | Icon |
|---|---|---|
| Pending | New, unreviewed | Yellow |
| Approved | Reviewed and accepted | Green |
| Resolved | Issue addressed / feedback actioned | Blue |
| Spam | Marked as spam | Red |
Toggle Public Visibilityโ
Click Toggle Public to show/hide the submission on the Feedback Wall. Only "public" submissions appear on the wall.
Reply to Customerโ
- Click Reply
- Write your response
- Click Send Reply
- The reply is stored and visible in the customer portal (if the customer has an account)
AI Reply Suggestionโ
Click AI Reply to generate an AI-drafted response based on the feedback content. Review, edit, and then send. Requires AI features on your plan.
Add/Edit Tagsโ
Click Tags to add or remove tags. Tags help you categorize and filter feedback (e.g., "bug", "feature-request", "ui-issue", "praise").
Delete Submissionโ
Click Delete to soft-delete the submission. It's removed from the inbox and public wall.
Deletion is logged in the audit trail.
Submission Notificationsโ
When a new submission arrives:
- In-app notification -- appears in the notification bell
- Email alert -- sent to tenant admins/staff (if configured in Settings -> Notifications)
- Webhook -- fired to configured webhook URL (if set up)
- Real-time stream -- appears on the dashboard via SSE