Troubleshooting
The plugin logs output in /wp-content/plugins/wordfex/lastoutput.txt. Check this file if sync is not working.
Common Error Messagesโ
| Error | Cause & Solution |
|---|---|
{"status":false,"message":"Wrong number of segments"} | Check your API key - it may be incorrect or expired |
{"status":false,"message":"Malformed UTF-8 Characters"} | Check your API key - it may contain invalid characters |
"The action you have requested is not allowed." | CSRF protection is blocking API requests. Add an exception for /api/ endpoints in /application/config/config.php, or use the config from /optional-files/ |
Custom Fields
For customized WordPress/WooCommerce fields that need to sync extra data, contact Themesic support for assistance with custom field mapping.
Support
Visit the Themesic Support Portal.