📸 Instagram Messenger

PulseHub receives and sends Instagram Direct Messages via the Meta Graph API (Instagram Messaging API).

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Prerequisites

1. A Facebook Page linked to your Instagram Business/Creator account
2. A Meta Developer App
3. Your Instagram account must be a Business or Creator account
4. The Meta app must have the instagram_manage_messages permission approved

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Setup Steps

1. Link Instagram to a Facebook Page

In the Meta Business Suite, connect your Instagram account to a Facebook Page.

2. Configure the Meta App

1. In your Meta Developer App, add the Instagram product
2. Under Instagram Testers, add your Instagram account during development
3. To go live, submit instagram_manage_messages for Meta's review

3. Add the Channel in PulseHub

1. Go to Channels → Add Channel
2. Select Instagram
3. Fill in Page Access Token, App Secret, and Verify Token
4. Copy the Webhook URL

4. Configure the Webhook in Meta

1. Go to Instagram → Webhooks
2. Enter your PulseHub webhook URL and Verify Token
3. Subscribe to the messages field

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Limitations

• Instagram only allows replies within 24 hours of the last customer message
• Instagram requires HTTPS on your webhook URL
• Approval of instagram_manage_messages can take several days