👥 Contacts & Contact Groups

Contacts represent the people (or services) that should receive notifications. Each contact can have multiple notification channels.

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📝 Creating a Contact

1. Go to Contacts in the sidebar
2. Click "New Contact"
3. Fill in the contact name
4. Add notification channels using the repeater

Adding Channels

Each contact can have multiple channels. For each channel, you configure:

Поле	Описание
Channel Type	Email, Slack, Telegram, etc.
Channel Config	The type-specific settings (email address, webhook URL, phone number, etc.)

Example: A Contact with 3 Channels

Канал	Настройка
Email	[email protected]
Slack	https://hooks.slack.com/services/xxx
Telegram	Chat ID: -1001234567890

When this contact is notified, ALL three channels are triggered simultaneously.

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👥 Contact Groups

Contact groups let you organize contacts into logical units:

• On-Call Team → John, Jane, Bob
• Management → Alice, Charlie
• DevOps Channel → DevOps Slack Webhook Contact

Alert rules can target entire groups instead of individual contacts.

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💡 Советы

• Create a "catch-all" contact with your most important channel (e.g., your personal Telegram) and include it in a default alert rule.
• Use contact groups to manage on-call rotations — just change who's in the group, not the alert rules.