Skip to main content

๐Ÿ‘ฅ Contacts & Contact Groups

Contacts represent the people (or services) that should receive notifications. Each contact can have multiple notification channels.

๐Ÿ“ Creating a Contactโ€‹

  1. Go to Contacts in the sidebar
  2. Click "New Contact"
  3. Fill in the contact name
  4. Add notification channels using the repeater

Adding Channelsโ€‹

Each contact can have multiple channels. For each channel, you configure:

FieldDescription
Channel TypeEmail, Slack, Telegram, etc.
Channel ConfigThe type-specific settings (email address, webhook URL, phone number, etc.)

Example: A Contact with 3 Channelsโ€‹

ChannelConfig
Email[email protected]
Slackhttps://hooks.slack.com/services/xxx
TelegramChat ID: -1001234567890

When this contact is notified, ALL three channels are triggered simultaneously.

๐Ÿ‘ฅ Contact Groupsโ€‹

Contact groups let you organize contacts into logical units:

  • On-Call Team โ†’ John, Jane, Bob
  • Management โ†’ Alice, Charlie
  • DevOps Channel โ†’ DevOps Slack Webhook Contact

Alert rules can target entire groups instead of individual contacts.

๐Ÿ’ก Tipsโ€‹

  • Create a "catch-all" contact with your most important channel (e.g., your personal Telegram) and include it in a default alert rule.
  • Use contact groups to manage on-call rotations โ€” just change who's in the group, not the alert rules.