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❓ FAQ

Frequently asked questions about Monitron SaaS.

💾 Installation​

Q: What PHP version do I need?​

A: PHP 8.2 or higher. PHP 8.3 and 8.4 are fully supported and recommended.

Q: Can I use shared hosting?​

A: Monitron requires cron access and ideally queue workers (Supervisor), which most shared hosts don't provide. A VPS ($5/month from DigitalOcean, Vultr, or Hetzner) is strongly recommended.

Q: Can I use SQLite in production?​

A: We don't recommend it for more than 10 monitors. SQLite doesn't handle concurrent writes well, which can cause issues with high-frequency checks. Use MySQL or PostgreSQL for production.

Q: Do I need Redis?​

A: No, but it helps. Monitron works with the database queue driver and file cache driver. Redis improves performance, especially for caching and queue processing.

📡 Monitoring​

Q: What's the fastest check interval?​

A: 10 seconds. Note that very fast intervals generate more data and require more queue workers to keep up.

Q: Why does my ping monitor always show "down"?​

A: Your hosting provider likely blocks outbound ICMP packets. Use a TCP monitor on port 80 or 443 as an alternative.

Q: Can I monitor services behind a firewall?​

A: Monitron needs to reach your services. Options:

  • Open specific firewall rules for your Monitron server's IP
  • Use Heartbeat monitoring (your service pings Monitron instead)
  • Use Server Agents (installed on the internal network)

Q: How many monitors can I run?​

A: There's no hard limit. The practical limit depends on your server resources and queue workers. A $10/month VPS can easily handle 200+ monitors at 1-minute intervals.

🔔 Notifications​

Q: I'm not receiving notifications!​

A: Check these in order:

  1. Email settings configured? → Admin → Settings → Email
  2. Contacts created? → Do they have channels with correct config?
  3. Alert rules set? → Are contacts linked to monitors?
  4. Queue workers running? → supervisorctl status
  5. Notification logs → Check for errors in the Notification Logs page
  6. Laravel log → storage/logs/laravel.log

Q: Can I get SMS/voice alerts on a budget?​

A: Use ntfy (free, self-hosted push notifications) or Telegram (free) instead of SMS. For SMS, Twilio's trial account gives you free credits to start.

🤖 AI Features​

Q: Which AI provider should I use?​

A:

  • Best quality: OpenAI GPT-4o or Anthropic Claude
  • Best value: Google Gemini (has a free tier)
  • Free/self-hosted: Ollama with Llama 3.1

Q: How much will AI features cost?​

A: Typically $2-5/month for a moderate setup. See the AI Features Overview for detailed cost estimates.

Q: Can I use AI features without an internet connection?​

A: Yes! Use Ollama running on your server or local network. It runs AI models locally with no external API calls.

🔧 General​

Q: How do I reset my admin password?​

A:

php artisan tinker
>>> User::where('email', '[email protected]')->first()->update(['password' => Hash::make('new-password')]);

Q: How do I completely reset Monitron?​

A:

php artisan migrate:fresh     # Drops and recreates all tables
rm storage/installed.lock     # Re-enables the install wizard

Q: Can I run Monitron in Docker?​

A: Yes! Create a Dockerfile with PHP-FPM, Nginx, and Supervisor. The application is a standard Laravel app and works in any containerized environment.

Q: Is Monitron compatible with Laravel Forge/Ploi/Envoyer?​

A: Yes! It's a standard Laravel application. Deploy it like any other Laravel app.